← Gentle Mahjong

A quiet place to ask for help

Garden Keeper Support

Checking your support access…

Support tickets are not available yet

The new Garden Keeper ticket system is still being prepared. Existing recovery and support channels remain available where previously provided.

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Sign in to Support

If you can use your account normally, sign in from Gentle Mahjong and return here. If your account is unavailable because it was banned, use the restricted appeal sign-in below.

Return to the game

No account yet?

Progress, save, and keepsake recovery requests are handled as support tickets, so they need a Player ID. Create a free one now -- no email required -- and it signs you in here immediately.

Save these somewhere private. They are the only way back into this Player ID from another device.

Player ID:

Private sign-in key:

Banned-account support sign-in

Player ID Private sign-in key

Your conversations

Support tickets

No support tickets yet.

How can we help?

Create a ticket and a Garden Keeper will reply here. This is asynchronous support, not live chat.

Please do not include passwords, private sign-in keys, recovery secrets, or other credentials.

Create a support ticket

Category

This will use one of the two appeals available for this ban.

Subject3–120 characters. What happened?10–6,000 characters. Do not include credentials.

Have a screenshot or document to share? Send this ticket first, then add up to 5 files (2 MB each, 6 MB total) from the ticket's conversation view.

Category
Updated

Attachments

Add a screenshot or filePNG, JPEG, WebP, or PDF, up to 2 MB per file. Up to 5 files and 6 MB total per ticket. Files download privately rather than opening in the browser.

Optional technical diagnostic

This shares only the preview shown below—never account keys, cookies, local storage, recovery secrets, or gameplay history.

Nothing prepared.

Reply2–6,000 characters.

This ticket is closed and cannot receive more replies.

PrivacySupport conversations are private and are never stored in this page’s offline cache.